How KodusFlow
works?
KodusFlow manages the process of collecting and refining testimonials through a clear, step-by-step workflow. From outreach and follow-ups through to final output, the entire process runs automatically, with AI shaping responses into clear, ready-to-use testimonials.
One-Time Setup
Before sending any requests, we help you set up your account so everything is aligned with your business.
Add your business details, describe the services you offer and upload your logo to maintain consistent branding across all communications. You can define the questions you want customers to answer, with AI assisting you to shape these so they are clear, relevant and easy to respond to.
This only needs to be done once and can be updated at any time.
Collecting Testimonials
Add Your Customer and Job Details
Enter your customer’s contact details using an email address, mobile number or both to maximise the chance of reaching them at the right time. Provide a short description of the work or service delivered so the request is specific and relevant. You can also upload images to add further context, with AI assisting you throughout to keep everything clear and easy to complete.
Automated Requests and Follow-Ups
KodusFlow generates and sends personalised email and SMS requests on your behalf, allowing you to reach customers through both channels where available. The system manages follow-ups automatically, spacing messages across different days and times to improve the likelihood of a response. Once a testimonial is submitted, all communication stops automatically.
Simple, Structured Responses
Customers are guided through a short set of questions, each answered using a 1 to 5 star rating. Based on these responses, along with the context you provided about the work or service, KodusFlow uses AI to generate a clear, well-written testimonial for the customer to review and approve.
Using and Managing Testimonials
AI-Created Testimonials, Ready for Approval
Once a customer submits their responses, KodusFlow uses AI to turn their answers into a clear, well-written testimonial. This is presented to the customer for approval, ensuring the final version accurately reflects their feedback before it is submitted.
Share and Repurpose with Ease
Once received, testimonials can be quickly turned into usable content. Share them across your social channels or generate branded certificate-style outputs, making it easy to reuse feedback without additional effort.
Publish and Stay in Control
Display testimonials on your website using a simple embedded widget and manage everything from your dashboard. You decide which testimonials are published and where they appear, giving you full control over how your business is represented.
Automation - Designed to run without constant input
KodusFlow is built to manage the testimonial process for you. Once a request is sent, the system handles follow-ups, response collection and refinement automatically. There is no need to monitor progress or chase customers, while still maintaining full visibility and control when you need it.